Privacy Policy

Introduction

Welcome to Crimson Flare Hotel. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, phone number, email address, date of birth, and payment information
• Reservation Information: Check-in/check-out dates, room preferences, special requests, and guest history
• Usage Information: Website activity, IP address, browser type, and device information
• Communication Data: Records of correspondence with our hotel staff and customer service
• Marketing Preferences: Your preferences for receiving promotional materials and communications

How We Use Your Information

We use your personal information for the following purposes:

• Processing hotel reservations and managing your stay
• Providing customer service and support
• Processing payments and managing billing
• Improving our services and facilities
• Sending promotional offers and marketing communications (with your consent)
• Complying with legal obligations and regulations
• Ensuring the safety and security of our guests and property

Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted partners who assist in hotel operations (housekeeping, maintenance, payment processing)
• Legal Requirements: When required by law, court order, or government regulations
• Emergency Situations: To protect the safety and security of our guests and staff
• Business Transfers: In connection with mergers, acquisitions, or asset sales

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for all online transactions
• Secure storage of physical and electronic records
• Regular security audits and assessments
• Employee training on data protection practices
• Access controls and authentication procedures

Your Rights and Choices

Under Canadian privacy laws, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Opt-out of marketing communications
• Request information about how we use your data
• File a complaint with privacy authorities

Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience. We use cookies for:

• Website functionality and performance
• Analyzing website traffic and usage patterns
• Personalizing content and advertisements
• Remembering your preferences and settings

You can control cookie settings through your browser preferences.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Guest records are typically retained for 7 years in accordance with Canadian hospitality industry standards.

International Transfers

Your personal information is primarily stored and processed in Canada. If we transfer information outside of Canada, we ensure appropriate safeguards are in place to protect your data in accordance with Canadian privacy laws.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date.